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Privacy Policy

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The Pill Club Holdings, Inc., including its affiliates, including MobiMeds, Inc., MedPro Pharmacy, LLC, and The Pill Club Medical Group, Inc.(collectively, “Pill Club”), values our patient’s privacy and we are committed to safeguarding your personally identifiable information (defined below). MobiMeds, MedPro and The Pill Club Medical Group are all Covered Entities as defined by Health Insurance Portability and Accountability Act (“HIPAA”). This Privacy Policy explains how information is collected, used, and shared with respect to your access and use of the services provided by The Pill Club, whether through our website (thepillclub.com) (the “Website”), our mobile app (“App”), or direct communication with our employees and representatives (collectively “Services”). This Privacy Policy does not cover personal health information submitted by you in the course of using our Service, which is covered by Pill Club Notice of Privacy Practices (the Notice of Privacy Practices”). Any conflict between this Privacy Policy and Notice of Privacy Practices with respect to such submitted personal health information shall be resolved in favor of the Notice of Privacy Practices. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

What Information We Collect

  • Personally Identifiable Information:
    Personally identifiable Information (“PII”) means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, and phone number. The information we collect from you when you sign up for Pill Club is protected health information because it pertains to the provision of healthcare services by a Covered Entity.
  • Non-Personal Information:
    In order to provide our Services to you and improve The Pill Club experience, we may also collect non-personal information such as mobile device IDs, internet protocol (“IP”) addresses, web browser information, referring page URLs, and data related to your interactions with our App and Website. If you are using our App, this information may also include your device name and type, your operating system, your phone number, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
  • Financial Data:
    Financial information, such as data related to your payment method, if applicable, (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about the Services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Health and Medical Information:
    To be able to fill and dispense your medications, we also collect some medical information from you, your doctor, and your other pharmacies. Medical information collected includes things like your physician’s name and address, insurance information, prescription information, non-prescription drug information, medical diagnostics, and medical history. The collection and use of your health information is addressed in our Notice of Privacy Practices.
  • Cookies, Web Beacons and Other Technologies:
    A “cookie” is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you've visited, but the only PII a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other websites. Some parts of the Service use cookies to understand user traffic patterns and to tell us how and when you interact with our Website, App and Service. We do this in order to determine the usefulness of our Website, App and Service information to our users, to see how effective our navigational structure is in helping users reach that information and to customize and improve our Website, App and Service. Unlike persistent cookies, session cookies are deleted when you log off from the Website, App and Service and close your browser. If you prefer not to receive cookies while browsing our Website, App and Service, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use/navigate through many parts of our Website, App and Service, although if you do so, you may not be able to access all portions or features of the Website, App and Service. “Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website, App and Service for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Website, App and Service, to monitor how many visitors view our Website, App and Service, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
  • Website Analytics:
    We may also partner with selected third-party vendors, such as Google Analytics and others, to allow tracking technologies and remarketing services on the Website and our mobile application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Services, determine the popularity of certain content and better understand online activity. By accessing the Services you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
    You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
  • Location Information:
    When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our App for you. If you do not want us to collect location information, you may disable that feature on your mobile device.

How We Use Your Information

We use the information that we collect to provide you our Services, including but not limited to, creating and managing your account, providing you with medical evaluation and prescribing services, the filling of your prescriptions, conducting pharmacy consultations, providing information about your drugs, setting reminders to take your drugs, giving health and service recommendations, displaying personalized health notifications, marketing and advertising products and services, and identifying adverse drug interactions. We monitor the patterns of usage on our Website and mobile App and use any feedback you give us to identify ways to improve the user experience and improve functionality.

We use your information to communicate with you through our app, text messages, emails, and in certain situations by phone call. It is important for us to be able to contact you in order to keep you updated on any issues with your prescription, your doctor’s instructions, or your insurance. We may also send you notifications related to prescription and order status, delivery confirmations, security alerts, app updates, new services, and other administrative messages.

Additionally, we may use your information to notify you of updates to the Services, prevent fraudulent transactions, monitor against theft and protect against criminal activity, process payments and refunds, request feedback and contact you about your use of the Services, resolve disputes and troubleshoot problems, respond to product and patient service request, or to perform other business activities as needed.

What Information We Share

  • Information Shared to Perform Services.
    • As described in our Notice of Privacy Practices, we may share your information with your doctors or other health care professionals involved in your care or treatment.
  • Information Shared with Service Providers
    • We may share your information with third party business associates that we contract with to perform various services (for example, server hosting, billing, etc.). The information we share with business associates is limited to that information needed in order for them to provide the contracted services. Also, each business associate is required under our contracts with them to protect your personal and medical information, and not to use it for any reason except as necessary to provide the contracted services.
  • Information Shared with Third-Parties.
    • We may share your aggregated information and non-identifying information with third parties to conduct on-going quality improvement activities, or for industry research and analysis, demographic profiling and other similar purposes.
  • Required Disclosures for the Protection of Others.
    • We may disclose your information in situations where it is required (or if we believe it is required) by federal, state, or local law. We may also disclose information in response to a court order, subpoena, discovery request, or other request in connection with a judicial or administrative proceeding or from a law enforcement official.

Sale of Your Information

Pill Club does not share, rent, sell, or trade your information with third parties for their commercial purposes.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

How to Modify Your Information

You can access and modify the PII that you provide to us by logging into your account on the App and selecting your profile from the menu.

Upon your request to terminate your account, we will deactivate your account and information from our active databases. However, some of your information will be retained in our files to comply with HIPAA, prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Security of Information

Your account information is password-protected for your privacy and security. All information transferred to Pill Club is treated as PHI pursuant to Pill Club’s business associate agreements with affiliated Covered Entities. Pill Club safeguards the security of the information you provide to us with physical, electronic, and managerial procedures. In certain areas of our Website and App, we use industry-standard Secure Sockets Layer (“SSL”) technology to encrypt data and enhance the security of data transmissions. While Pill Club is committed to protecting your PII, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your PII when you are on the Internet. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

To further protect your privacy, you may choose to stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from Pill Club

Children and Data Privacy

Our Website, App and Service do not target and are not intended to attract children under the age of 13. We do not knowingly solicit PII from children under the age of 13 or send them requests for PII. If we learn that we have collected PII of a child under 13 directly from that child we will take steps to delete such information from our files as soon as possible.

Notice for California Users and Residents

Under California Civil Code Section 1789.3, California users are entitled to a specific consumer rights notice. If you have a question or complaint regarding our Website, please send an email to support@thepillclub.com. You may also contact us by writing to 411 Borel Ave, Suite 100, San Mateo, CA 94402. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask for a notice identifying the categories of PII which we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: 411 Borel Ave, Suite 100, San Mateo, CA 94402.

Do Not Track Signals

Our Website does not have the capability to respond to "Do Not Track" signals received from various web browsers.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website, and you waive the right to receive specific notice of each such change or modification.

Contact Us

If you have any questions or concerns about this privacy policy, please email us at support@thepillclub.com.

Updated June 30, 2020

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