FAQS

Question 1

How do patients get birth control through The Pill Club?

Answer

We're just like your local pharmacy, staffed by real pharmacists and offering the same FDA-approved birth control. We carry the Annovera ring, emergency contraception (the morning-after pill), as well as the most popular birth control pill brands and their generics.

See the birth control brands we carry

Question 2

What is auto refill?

Answer

Auto refill is when our pharmacies automatically send you your next prescription refill. If you choose not to opt-in to auto refill, you'll have to confirm via text every time you need a new fill.

The prescription our medical providers write is valid for a year. If you're using insurance, your plan may cover receiving your medication either all at once or every 1 or 3 months. This depends on what your insurance allows for (don't worry we'll work with you on that!). If you're paying with cash, you'll be able to choose a 1,3, or 12 month payment plan. In either case, if you opt in to auto refill, we'll send you your medication automatically so you never have to deal with remembering when you're running out of medication.

Question 3

How much does auto refill cost?

Answer

Opting into auto refill is free.

We charge a copay associated with your prescription, if you have one. For most birth control and contraception, including EC and FC2, this is usually $0 with insurance.

Question 4

Why should I sign up for auto refill?

Answer

Save time and rest assured knowing you'll have the medication you need, when you need it.

Studies find that automatic refill programs increase the likelihood of taking medication on schedule.

Question 5

How do I opt in or out of auto refill?

Answer

Contact our Patient Care team at any time to opt any of your prescriptions in (or out). Text us anytime at 44872, or call Mondays - Fridays 9AM to 9PM EST and Saturdays 9:30am to 8pm EST at (772) 217-4557.

Question 6

Help! I didn’t realize I’m on auto refill and I want to turn it off!

Answer

No worries, text our Patient Care team to help! Text us anytime at 44872, or call Mondays - Fridays 9AM to 9PM EST and Saturdays 9:30am to 8pm EST at (772) 217-4557.

Question 7

I’m traveling or moving this summer. How do I make sure my refill automatically gets sent to the right address?

Answer

No problem. Just head to your dashboard and update your delivery address. Or, we’ll send a reminder about a week before your next refill asking you to update your address if you’ve moved. Text us anytime at 44872, or call Mondays - Fridays 9AM to 9PM EST and Saturdays 9:30am to 8pm EST at (772) 217-4557.

Question 8

Can I get The Pill Club in my state?

Answer

If you need a birth control prescription, we can prescribe in the states listed below (more coming soon).

We can prescribe birth control to:

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho

Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana

Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island

South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana

Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania

Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri

Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

(At this time, we only ship in the United States)

Question 9

Do I need insurance, or can I pay for birth control myself?

Answer

We accept both insurance and credit card payments.

If you want to pay with a credit card: We accept all major credit cards and work closely with drug companies in order to offer you the lowest pricing on the market. We're happy to provide you with a price quote.
If you have insurance: Most birth control is fully covered by insurance, and you will not owe anything. However, some birth control medications do require a copay, and even if you have insurance, you will be responsible for paying for the copay. We will let you know ahead of time if you have a copay. We accept all major insurance plans, including Medi-CAL and Family PACT in California. We also accept select Medicaid plans in certain states. You can also use your FSA/HSA cards.

Please note: If you're part of a closed network health plan, such as Kaiser California or Independent Physician Association, you will need to see a provider within that network to obtain a prescription and must continue to fill at pharmacies within that network unless you pay with credit card/cash.

Question 10

How often will I get my birth control delivered?

Answer

If you want to pay with a credit card: You'll be able to choose between getting shipments monthly, every 3 months, or every year. The Pill Club medical providers recommend that you get at least a 3-month supply of birth control at a time in order to ensure you stick to your daily regimen.

If you have insurance: The Pill Club medical providers recommend that you get at least a 3-month supply of birth control at a time in order to ensure you stick to your daily regimen. However, your insurance plan may limit how often you'll get your birth control shipments.

Delivery times: It should take 3-5 days after receiving your tracking number for you to get your package.

Question 11

What is the packaging like? Will my shipment be confidential?

Answer

We deliver your prescription in discreet packaging so your business stays your business! Our discreet packaging also discourages medication theft. The shipping label says that the care package was sent by The Pill Club along with our office address.

Question 12

What do I do if I'm experiencing side effects?

Answer

Experiencing some spotting and breakthrough bleeding? Don't worry. This is a common side effect of using birth control. Please keep in mind that it can take some time for your body to adjust to the change in hormones. Each person's experience with birth control may be different. Check out the list of common side effects shown below. Our medical team suggests sticking to any new birth control for 2 to 3 months before switching brands, unless you have intolerable side effects.

Some common side effects of combined hormonal birth control are as follows:

Pill: abdominal pain, acne, bloating, breakthrough bleeding, breast tenderness, contact lens intolerance, depression, headache, irregular bleeding, mood changes, nausea, vomiting, weight changes, and yeast infection

Ring: all of the side effects related to the pill as listed above, as well as possible vaginal irritation

Please see your primary care provider or reach out to one of our pharmacists (650) 562-7271 for concerns about common side effects. You may also text us at 44872 to discuss common side effects.

Although rare, serious side effects may occur. If you experience any of the following symptoms, immediately go to the nearest Emergency Room or call 911.

Remember the acronym ACHESS

A bdominal pain—severe, upper right side

C hest or severe arm pain, shortness of breath

H eadache—severe, not relieved with over-the-counter oral pain reliever

E ye problems or blurry vision

S welling/redness, severe leg pain

S uicidal thoughts or wanting to harm yourself or others

Call the National Suicide Lifeline at (800) 273-8255 for free and confidential support, 24/7.

IMPORTANT: Note that shortness of breath, trouble swallowing, facial swelling, hives/rash, etc. may be anaphylaxis or a severe allergic reaction. If you experience any of these symptoms, please go to the nearest emergency room or call 911 immediately.

Question 13

What is The Pill Club?

Answer

The Pill Club is a digital health company that provides care, prescriptions and products for a better wellbeing, serving women and people who menstruate. We've developed a coalition of medical professionals, pharmacists, patient care experts, policy experts, and many more people to bring you the quality care you deserve. Because we think it's about time for you to be seen.
As we get to know you, we hope to weave together all aspects of your health to see the whole you. Our approach is to thread kindness into every aspect of our work - from visits and prescriptions to care packages with self care extras. So our branches of care are like all the facets of your health: interwoven, layered, and influenced by each other.

Our business started with birth control delivery, and now we're excited to offer so much more, including skin care, menstrual care, condoms and other sexual wellness services. The Pill Club is HIPAA-compliant, and our pharmacies are certified by the National Association of Boards of Pharmacy (NABP). Additionally, our pharmacies have been granted full accreditations under URAC's Mail Service Pharmacy program, indicating that we adhere to the strictest standards for quality, safety, and patient support.
Our exemplary healthcare team is led by interdisciplinary clinicians focusing on women and people who menstruate's health, and includes physicians, nurse practitioners, and registered nurses who work collaboratively with our team of pharmacists to deliver the highest level of patient care.

Question 14

I was a member before you became The Pill Club. What does this mean for me?

Answer

Good news! Nothing will change for you. We'll still deliver all the same birth control brands to your door, and every package will be delivered with the self-care goodies that you love. Your account login remains the same as well!

Question 15

How does The Pill Club work?

Answer

We've made it as convenient as possible for patients to receive the care they need. New members create an account on our website, complete a medical questionnaire, and our medical team takes care of the rest. They will your Skincare and/or Birth Control prescription to our affiliated pharmacies, where refills are automatic, eliminating the need to order each month or wait in lines at the pharmacy.

Question 16

Will my insurance still be accepted after your rebrand?

Answer

If your insurance covered your prescription prior to our rebrand, then your prescription will still be covered today.

Question 17

Will my membership change?

Answer

No changes will be made to your patient profile unless you make them. If you're interested in adding additional services like prescription skincare or menstrual care to your membership, visit your Dashboard!

Please note, any active prescriptions automatically carry over, so you don't need to worry about starting over. All you have to do is renew when it's time and there won't be any disruptions to your service(s).

Question 18

What makes The Pill Club so special?

Answer

The Pill Club is a healthcare coalition tailored to your wellbeing. Our approach is to thread kindness into every aspect of our work - from appointments to prescriptions to care packages with self-care extras.

We make it as convenient as possible for patients to receive the care they need. We provide fast, safe and effective telehealth consultations and easy prescription delivery right to your door. We've focused on birth control and contraceptive care, and have recently expanded into prescription-grade skincare and over the counter sexual health like condoms and lube.

We have the broadest insurance coverage in the space, meaning birth control at little-to-no cost to you, and we're able to serve you wherever you are. Our packages are delivered discreetly, right to your door. Our automatic refills make it so you never miss a pill, and we work with insurance to dispense the maximum at a time. Many of our birth control patients receive an annual supply all at once.

Question 19

Can I get The Pill Club in my state?

Answer

If you need a birth control prescription, we can prescribe birth control to all 50 states and Washington, DC—with the exception of Mississisppi. We ship to all 50 states! (At this time, we only ship in the United States)

If you need an acne treatment prescription, we can prescribe to all states except the following: AZ, AK, AR, DC, DE, ID, IN, LA, MO, MS, NM, WA, & WV.

Question 20

Do I need insurance, or can I pay for my prescription myself?

Answer

We accept both insurance and credit card payments.

If you want to pay with a credit card: We accept all major credit cards and work closely with drug companies in order to offer you the lowest pricing on the market. We're happy to provide you with a price quote.

If you have insurance: We accept all major insurance plans, including Medi-CAL and Family PACT in California. We also accept select Medicaid plans in select states. You can also use your FSA/HSA cards. For birth control specifically: Under the ACA contraception mandate, birth control should be fully covered by insurance. However, some birth control medications do require a copay, and even if you have insurance, you will be responsible for paying for the copay. We will let you know ahead of time if you have a copay.

Please note: If you're part of a closed network health plan, such as Kaiser California or Independent Physician Association, you will need to see a provider within that network to obtain a prescription and must continue to fill at pharmacies within that network unless you pay with credit card/cash.

Question 21

Is The Pill Club's packaging discreet?

Answer

Yes. Along with free shipping, we send your birth control prescription in a discreet package without any logos or company info. The return address simply states “TPC”.

Question 22

What can I expect in my care package?

Answer

At The Pill Club, we see the whole you and pride ourselves on going the extra mile. That's why we send care packages that include products from partner companies that contribute to a happy and healthy lifestyle. Your complimentary care package includes your birth control, and possibly a sweet treat, fun stickers, art print, and/or self-care product samples!

Question 23

If I need a video call, how do I complete one?

Answer

Once you complete the sign-up process and verify your phone number and ID, our team will process your insurance or cash payment and review your medical intake form. You will receive a text message from our medical team when you are eligible for the video visit. This may take a day or two after signup. The text message will contain instructions on how to complete your video visit. You’ll have two options: (1) the ability to join the waitroom when convenient to you or (2) to schedule a time in advance. The average wait time is less than 2 minutes. To access both the waitroom and the scheduling link, login to your dashboard (thepillclub.com/dashboard) and follow the prompts on the ‘What’s Next’ page. Note, if you make an appointment, you’ll need to enter the waitroom from your dashboard, our medical team will not reach out to you directly.

Question 24

Why would I need a video call?

Answer

State telehealth regulations in AZ, AK, AR, DC, DE, ID, IN, LA, MO, NM, WA, WV require a video-audio or face-to-face interaction in order for a provider to prescribe to a patient. In these states, you'll be prompted to complete a video visit to proceed with your prescription evaluation request.

Question 25

What if I already have a birth control or skincare prescription from my doctor?

Answer

Birth control: If you already have a prescription for birth control, we can transfer it to our pharmacy, and your birth control will be included in one of our signature care packages. We accept most insurance plans and select Medicaid plans; we also serve patients without insurance with affordable cash options. Please refer to our Cost and Insurance section for more information.

Skincare: As of now, we are not allowing patients to transfer in skincare prescriptions, but, just like you, we're always evolving, so stay tuned in case this changes. In the meantime, we're happy to write a prescription and ship, if you're eligible.

Question 26

What if I need a birth control or skincare prescription?

Answer

Birth control: If you need a birth control prescription and live in a state where we can prescribe, you can request a prescription by answering a series of basic health questions. Our medical team will carefully review your profile and if clinically indicated, prescribe the most appropriate birth control option for you. We accept most insurance plans and select Medicaid plans; we also serve patients without insurance. Please refer to our Cost and Insurance section for more information.

Skincare: If you need a skincare prescription and live in an eligible state, you can request a prescription by filling out an online skin profile, including questions about your skin type, skin goals, and three photos of your face. Our dermatology care team will carefully review your profile and prescribe the perfect prescription treatment for your unique skin, if medically eligible. For our acne treatment service, we accept most insurance plans, including select Medicaid plans. You can also skip insurance and pay directly for the service with a credit card.

Question 27

Do you have an existing prescription?

Answer

Create an account with us and complete your profile. Please provide your current pharmacy's address. We'll transfer your prescription to our pharmacy services and text you once your prescription is ready to go. Our pharmacy team will fill your prescription according to your insurance, and you'll start receiving our signature care packages!

Question 28

Would you like The Pill Club to write you a new prescription?

Answer

Create an account with The Pill Club and complete your profile. Answer a series of simple questions that will serve as your health history. Once complete, our medical team will review your health history, coordinating with you via text message the entire way so you're up-to-date. If our medical team approves your profile, we'll write your prescription for the most suitable birth control method based on your preferences, and you'll start receiving our signature care packages!

Question 29

Would you like your doctor to write you a new prescription and send it to The Pill Club?

Answer

Create an account with The Pill Club and complete your profile. Your doctor can call, fax, or e-prescribe a new prescription to us. Our phone number is (772) 217-4557 and our fax is (888) 873-6994. Your doctor can e-prescribe under “The Pill Club.” Once we receive your prescription from your doctor, our pharmacy team will notify you via text message. Our pharmacy team will then fill your prescription according to your insurance coverage and you'll start receiving our signature care packages!

For all options, if you're a cash patient, you'll have to pay for your prescription. If you have insurance coverage, you'll only have to pay a copay if your insurance requires one.

Question 30

What information does The Pill Club need from me?

Answer

Birth Control & Skincare: If you're receiving a prescription from us (birth control and/or skincare):

Complete health questionnaire
Current delivery address

Birth Control Only: If you're transferring a prescription from another pharmacy to The Pill Club:

Current delivery address
Address of the pharmacy where your existing prescription is currently located

Birth Control & Skincare: If you're using insurance:

Clear photo of your medical insurance card with your ID number
Clear photo of your pharmacy card, if separate from the medical insurance card. The pharmacy card will have the Rx BIN, Rx PCN, and Rx Group numbers

Birth Control & Skincare: If you're not using insurance:

A credit or debit card on file in your The Pill Club account. Please refer to the Payment section for more information.

Question 31

I tried to sign up for The Pill Club but I was declined service. Why?

Answer

We consider a number of factors when considering patients for our services. There's no one size fits all. We care deeply about your health and sometimes recommend a full in-person evaluation, which isn't possible within the constraints of telehealth, depending on your medical history. Some situations are better managed with an in-person provider who can monitor you closely while helping you meet your health goals. You deserve the best care, and we want to help ensure you get exactly that even if that means you are not a patient with us.

Question 32

What's the turnaround time for a patient to get a response?

Answer

Patients can text or email us with questions at any point. We work to get responses back to our patients within 24 business hours.

Question 33

Why should I get evaluated for birth control online vs. in person?

Answer

Getting a birth control prescription online helps save you time and money. Create your digital health profile from the comfort of your own home, and our medical team will work with you to find the best birth control options to meet your individual needs. No need to take time off or wait for an open appointment. Get evaluated for a prescription, receive automatic refills if prescribed, or message our team if you have any questions. Plus, get your birth control delivered directly to your door.

Question 34

What types of birth control does The Pill Club offer?

Answer

We offer 120+ brands of birth control, including name brands and generic pills, combination hormonal birth control and progestin-only options, and the vaginal ring. You can search birth control by brand, active ingredient or dose, and get your birth control online if prescribed. We also offer emergency contraception (Plan B One Step and Ella) and the Internal Condom (FC2 Female Condom®). See the birth control brands we carry. We do not offer the IUD or the implant as these need to be administered in a doctor's office.

Question 35

How do I find the best birth control option for me?

Answer

When choosing the best birth control method, consider the following questions with your healthcare provider:

What are the side effects? Different types of birth control, whether that be the birth control pill, vaginal ring, or other hormonal contraceptive, may result in unpleasant side effects. We recommend trying a new birth control prescription for at least 2-3 months before switching brands. If you are worried about side effects, talk to your health care provider.
What are your goals for taking birth control? Many opt for a birth control prescription to prevent unplanned pregnancy or to seek additional health and lifestyle benefits, including treating the symptoms of irregular periods, painful cramps, acne, and PMS.

Finding the best birth control medication may take some trial and error. Because everyone is different, your body may tolerate certain types of birth control better than others. To be evaluated for a change in the drug brand or method, please reach out to a member of our patient care team by texting us at 44872 or at (772) 217-4557.

Question 36

Does The Pill Club offer emergency contraception (EC)?

Answer

Yes, you can request emergency contraception! Having EC pills available for future use is recommended for those at risk of unintended pregnancy. EC is only recommended as a backup, and should not be used as your primary method of birth control. You can get emergency contraception when you sign up, or decide to make it an add-on to your next care package. EC is available whether you have health insurance or not. We'll check to see if the cost is completely covered by your insurance. If EC is not covered by your insurance, we offer a cash option.

Question 37

Do you accept insurance?

Answer

We accept all major prescription insurance plans, including Medi-CAL and Family PACT. If you're part of a closed network health plan, such as Kaiser, you must continue to fill at the pharmacies within that network, or pay our low cash prices to receive services from The Pill Club. We accept Medicaid plans in select states. You can also use your FSA/HSA cards.
We have our patients covered no matter how they need to pay. From insurance, to credit card, to medicaid, we have a solution for you. For more insurance coverage information, check out frequently asked questions about Cost and Insurance.

Question 38

How old do I have to be to get birth control from The Pill Club?

Answer

The minimum age requirements for our birth control service vary state by state:

14 and above: AL, AK, AZ, CA, CO, DC, DE, GA, HI, ID, IA, KS, KY, ME, MD, MN, MT, NM, NC, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI
16 and above: KS
18 and above: AR, CT, FL, IL, IN, LA, MA, MI, MO, NV, NH, NJ, ND, OK, SD, TX, WV, WY
19 and above: NE

Question 39

How effective is the birth control that The Pill Club carries & prescribes?

Answer

The combined hormonal pill and the vaginal ring are all equally effective methods of birth control when taken as prescribed.
These methods are approximately 91% to 99% effective. For the average person, it can be a challenge to use a method perfectly 100% of the time, so there is an estimated range. However, for people who always use their birth control method correctly and consistently, the method will be approximately 99% effective for them.

Question 40

What sexual health products do you offer?

Answer

At The Pill Club, we know the ins and outs of birth control and sexual health products. We offer a curated selection of sex essentials including, condoms, lube, and pregnancy tests, as well as emergency contraception (aka the morning after pill). We also offer menstrual care products.

Question 41

Can I purchase sexual health products without a prescription?

Answer

When you create an account, you unlock access to sexual wellness products and you can purchase them via your Dashboard on the web.

Question 42

Can I skip my period while on the pill?

Answer

Yes, you can safely skip your monthly periods with monophasic birth control pills or the ring! Please let us know if you'd like to skip your periods so we can have a member of our medical team review how to properly take your pill as directed. Some people may experience breakthrough bleeding during the first few months of skipping periods, which is a normal side effect. Read more about using birth control to safely skip your period on our blog.

Question 43

What is the difference between generic and equivalent birth control options?

Answer

Generics and equivalents are the same thing. They contain the same drug at the same dose, and must be approved by the FDA to be interchangeable. Brand and generic equivalents all have the same efficacy, which is 99% effective when used correctly.
Read Article.

Question 44

How can I change the kind of birth control I receive from The Pill Club?

Answer

To change the drug brand or method, please reach out to a member of our patient care team by texting us at 44872 or at (772) 217-4557. We ask that you inform us if you're changing birth control because of side effects, so one of our nurse practitioners can provide consultation and re-prescribe to you the most suitable method, if necessary.

Question 45

Can I receive a prescription from The Pill Club if I don't already have one?

Answer

We offer a prescribing service in 49 states and Washington, DC. If you reside in one of our prescribing states (all 50 states + DC, with the exception of Mississippi), you'll need to complete our health questionnaire. If you're eligible, one of our nurse practitioners will write your prescription. Please make sure you have a recent blood pressure reading before you complete the questionnaire (which you can do at many local pharmacies for free), and specify any brand preferences if you wish to stay on the same type of birth control you have previously been using.

Question 46

Does The Pill Club offer non-hormonal barrier methods?

Answer

We do offer the FC2 Female Condom® upon request as an add-on to your birth control! We will check if the cost is completely covered by your insurance.

Question 47

How often will I get my birth control delivered?

Answer

If you want to pay with a credit card: You'll be able to choose between getting shipments monthly, every 3 months, or every year. The Pill Club's medical providers recommend that you get at least a 3-month supply of birth control at a time in order to ensure you stick to your daily regimen.
If you have insurance: The Pill Club's medical providers recommend that you get at least a 3-month supply of birth control at a time in order to ensure you stick to your daily regimen. However, your insurance plan may limit how often you'll get your birth control shipments.
Delivery times: It should take 3-5 days after receiving your tracking number for you to get your package.

Question 48

How soon can I get on birth control after I've given birth?

Answer

Our nurse practitioners can prescribe birth control containing estrogen to you if it's been more than 6 weeks since you've given birth. If it's been less than 6 weeks, our nurse practitioners can prescribe the progestin-only pill (POP). You're more at risk of having a blood clot in the first 6 weeks after giving birth, so estrogen isn't safe until you've passed that mark. Just let us know and we'll find you the best option for breastfeeding mothers and non-breastfeeding mothers.

Question 49

How can I receive the emergency contraceptive (EC) in my shipment? Or can I add the emergency contraceptive later?

Answer

When you sign up, you can choose whether or not to include EC in your first care package from us. If you decide not to add it in your first care package, you can always add it to future shipments.

Log into thepillclub.com and go to the Personal section on your Dashboard. Click the pencil icon and use the EC toggle button to submit your request. You can also text us at 44872 or call us at (772) 217-4557 with your request. Having EC pills available is recommended for those at risk of unintended pregnancy. EC is only recommended as a backup, and shouldn't be used as your primary method of birth control. We don't ship EC overnight, so we encourage you to have it on hand.

Question 50

Can I still receive the emergency contraceptive if it isn't covered by my insurance?

Answer

Yes. We offer emergency contraception over-the-counter and you can purchase up to 10 packs at a time. You can reach out to our patient care team by texting us at 44872 or calling us at (772) 217-4557, and we will forward your request! Make sure to update your payment information. We'll charge your credit card once your birth control has been fully processed and filled.

Question 51

Can I take the pill if I'm a smoker?

Answer

Smoking while taking birth control containing estrogen can increase the risk of possible blood clots and stroke. If you're a smoker and interested in quitting, please visit nobutts.org or call 1800NOBUTTS to receive additional support. Although there's a higher overall risk of developing blood clots, the benefits of birth control generally outweigh the risk. In most cases, it's okay to continue with combined hormonal birth control if you're under 35. We'll discuss alternative options if you're 35 or older. Just reach out, we're happy to talk.

Question 52

I've recently had a change in my health history. Will this impact my ability to continue my birth control prescription?

Answer

If you experience a change in your health status, it's important for your provider to know. Please let our Patient Care team know of any changes to your health history, and you will be routed to the right place. If your prescription is from our medical team, they will determine whether it is still safe for you to be on birth control managed by telemedicine. They want to do what's in the best interest of your safety, so they may refer you to a local health provider and discontinue the prescription.

Question 53

What do I do if I miss a pill?

Answer

If you miss a pill or more than one pill, there are specific directions on how to make up for the missed dose(s), but it depends on what type of birth control pills you take. This information can be found on the package insert located inside your birth control package, but our medical providers are happy to help you. Please text or call us at 44872 or at (772) 217-4557 and we'll give you specific directions!

Question 54

What are placebo pills?

Answer

Placebo pills (often called “sugar pills”) contain iron and/or inactive ingredients, and serve as placeholder pills to help you remember to consistently take your birth control pills at the same time every day. We recommend that you take your birth control pills as prescribed at the same time every day for the best efficacy in pregnancy prevention.

Question 55

What do I do if I'm experiencing side effects?

Answer

Experiencing some spotting, breakthrough bleeding, or nausea can be common side effects of using birth control. It can take some time for your body to adjust to the hormones in your birth control. Each person's experience with birth control may be different, and no one brand is the best fit for everyone. Check out the list of common side effects shown below. Our medical team suggests sticking to any new birth control for 2 to 3 months before switching brands, unless you have intolerable side effects. If you've been using the same birth control for longer than 3 months and you're still having mild side effects, reach out to us.

Some common mild side effects of combined hormonal birth control can be:

Question 56

What do I do if I vomit after taking my birth control?

Answer

If vomiting takes place more than 2 hours after taking the pill, you're protected. You will need to use a backup method (condoms or abstinence) for 7 days if you vomited within 2 hours of taking the pill and/or have severe vomiting or diarrhea lasting 2 or more days. If you experience severe vomiting or diarrhea lasting more than 2 days, please make an appointment to be evaluated by an in-person doctor as soon as possible.

Question 57

How do I store my birth control?

Answer

Birth control medications should be stored at room temperature (up to 77 degrees F) in a cool, dry place away from light, heat, and humidity. During shipping and excursions, most birth control medications are stable in temps up to 86 degrees F. Keep your birth control out of the reach of children and pets.

Question 58

Does prescription birth control expire?

Answer

Yes. All medications, including birth control, have an expiration date that can be found on the outer and inner packaging. It is not recommended to take birth control pills beyond their expiration date.

Question 59

How do I dispose of my expired or unused medications, including birth control?

Answer

The best way to dispose of unused or expired birth control, including pills and rings, is to drop off the medicine at a drug take back site, location, or program immediately. Find disposal site.

Question 60

What should I do if I have a medication allergy?

Answer

It's very important that you let us know if you have an allergy to any prescription medications or a severe allergy (shortness of breath, itching, or swelling) to any food products. Our pharmacists will check if your allergy puts you at risk for a reaction to birth control or emergency contraception. Your safety is our highest priority.

Question 61

How will I know if the medication I'm taking will interfere with the effectiveness of my birth control?

Answer

When you join The Pill Club, you'll fill out a health profile and supply information about the medication you're taking. If you start any new medication, text us at 44872 or at (772) 217-4557 so we can update your profile. Our pharmacy team will check to see if there are any interactions.

Question 62

Can I switch to and from the pill?

Answer

Yes! Before switching to a new birth control option, please keep in mind that it can take some time for your body to adjust to the change in hormones. Our medical team suggests sticking to any new birth control for 2 to 3 months before making a change, unless you have intolerable side effects.

Question 63

How are combined hormonal pills different from progestin-only pills?

Answer

Combined hormonal pills contain synthetic versions of estrogen and progestin for pregnancy prevention and period regulation. Combined hormonal pill packs usually contain a week of placebo pills (different colored pills during the last week of the pack). Progestin-only pills (also known as POPs) only contain progestin, and do not contain a week of placebo pills. Additionally, POPs need to be taken at the exact same time every day, which differs from the combined hormonal pills. If taken correctly, both are equally effective at preventing pregnancy!

Question 64

What is a POP?

Answer

Progestin-only pills (also known as POPs) only contain progestin, and this may be a more appropriate option depending on a person's medical history. For example, some people who are 35 years old and smoke are at a higher risk for a stroke or blood clot(s), so they may be prescribed POPs. POPs may also be a better option for those who are breastfeeding. Progestin-only packs do not contain placebo pills, and each pill in the pack should be taken over the course of a month, unless otherwise directed. They also have more strict time requirements. POPs must be taken within 3 hours of the usual dose time, or it's considered a missed dose. At that point, a backup form of pregnancy prevention, like a condom, is needed for 48 hours after the missed dose is taken. A missed dose can result in pregnancy or breakthrough bleeding/spotting.

Accepted Answer

Triphasic birth control pills contain 3 different doses of hormones, in which the hormone combination changes approximately every 7 days throughout the pill pack. In a single month's supply, triphasic birth control pills may have a change in the amount of estrogen or progestin. This is meant to more naturally mimic your body's menstrual cycle. Triphasic birth control pills are not meant for patients who would like to skip periods.

Accepted Answer

We can't provide a refund for medications due to side effects. Side effects can happen with any prescription or non-prescription medication, and they can occur at any time - within the first few weeks, or after taking it for years. Side effects can occur due to many factors such as age, weight, stress, changes in your overall health, or other medications that you've started or stopped taking. You have a right to counseling from a pharmacist for your prescriptions, and we encourage you to consult our pharmacist or medical team at any time about side effects related to your birth control.

Accepted Answer

If you use insurance, you'll get your refill as often as your insurance provider allows. The quantity of birth control we can send to you depends on your insurance. Refills are usually once a month or once every 3 months.

If you're a cash patient: You're welcome to pick your delivery cadence when you pay cash for your birth control. You can schedule monthly, quarterly, biannually or annual deliveries.

Accepted Answer

Our system is automated, so we're able to process and send your birth control as soon as your insurance allows us. Depending on what your insurance allows, you may receive up to a 3-month supply at a time. You only need to request a refill if you need it on a different date!

Accepted Answer

When we request a prescription transfer, it may take up to 3 days for your previous pharmacy to respond, followed by 3 to 5 days for UPS to deliver your package. Therefore, we advise you to pick up a refill at your local pharmacy to avoid any gaps in birth control while you're waiting for your The Pill Club care package to arrive.

Accepted Answer

Your prescription expires a year after it's written. If you're out of refills, we'll try to contact your doctor for more refills.
However, you should also call your doctor to let them know you need a new prescription. You may need to be seen by your doctor before you can receive a refill. Your doctor can call in, fax in, or e-prescribe a new prescription to us. Our phone number is (772) 217-4557 and our fax is (888) 873-6994. Our medical team can also prescribe in most states!

Accepted Answer

Once you have an account, you can visit your Dashboard on the web to add sexual health products to your account.

Accepted Answer

At the moment, you can only add sexual health products to your account via your Dashboard on the web.

Accepted Answer

Depending on the product, you will either receive 1 order per month or 1 order every three months. You can adjust your preferences on your Dashboard.

Accepted Answer

Yes! Just add a credit or debit card to your The Pill Club account. Please refer to the Payment section for more information.

Accepted Answer

Birth control does not protect against STIs, so we offer condoms. It's also wise to use additional protection if for any reason you've been unable to take your birth control as prescribed; this will help prevent unwanted pregnancy.

Accepted Answer

We all love the pill. It's 99% effective at preventing pregnancy, but that's only if you take it as prescribed, at the same time everyday. We offer emergency contraception so you have it on hand no matter what life throws your way, and pregnancy tests for peace of mind so you can stay in control of your health.

Accepted Answer

EC can be used shortly after unprotected sex to stop a pregnancy from occuring by preventing or delaying ovulation. Many people use “Plan B” or the “morning-after pill” when talking about EC. These are often used interchangeably, but it’s important to note that they’re generally referring to emergency contraception.

Having EC pills available for future use is recommended for those at risk of unwanted pregnancy. EC is only recommended as a backup, and should not be used as your primary method of birth control. When you sign up for a birth control prescription, you can choose whether or not to include emergency contraceptive pills in your first care package from us. If you decide not to add to your first care package, you can always add it to future shipments.

Accepted Answer

EC can be used shortly after unprotected sex to stop a pregnancy from occuring by preventing or delaying ovulation, and is typically most effective when used within 3-5 days after unprotected sex (depending on the type used). Some brands vary, so it’s important to check the box first.

Accepted Answer

We all love the pill. Birth control is 99% effective at preventing pregnancy, but that's only if you take it as prescribed, at the same time everyday.

Additionally, the birth control pill, patch, or vaginal ring can not be used as an emergency contraceptive. If there's an issue with your regular birth control pill schedule or if you’re concerned about birth control failure, you can take the morning after pill for added protection. (Note that EC is not meant to be used as ongoing contraception, but generic Plan B can be used more than once in a menstrual cycle.)

We offer emergency contraception so you have additional contraception on hand no matter what life throws your way, and pregnancy tests for peace of mind so you can stay in control of your sexual health. After taking EC, your menstrual cycle can change temporarily. It may come early, late, and be lighter or heavier than normal. Having pregnancy tests on hand can give you the peace of mind you need to know you aren't pregnant. We also offer pregnancy tests for people who skip their periods and don't have that monthly reassurance that they aren't pregnant

Accepted Answer

Absolutely not. Emergency Contraception prevents or delays ovulation, thereby preventing pregnancy. It is not the same as a medication abortion, which is used to terminante an existing early-stage pregnancy. If you’re unsure about whether you’re pregnant, or know that you’re pregnant and want to understand your options, we’ve created a resource toolkit just for you.

Accepted Answer

Ella

Most effective when used up to 5 days after unprotected sex
Medical consultation and prescription required
Costs as low as $0 with most insurance, $44.99 without insurance

Generic Plan B

Most effective when used within 3 days, but can be taken up to 5 says after unprotected sex (but may be less effective)
Available over-the-counter. No medical consultation required.
Costs as low as $0 with most insurance, $48.99 without insurance

Accepted Answer

Ella

Most effective when used up to 5 days after unprotected sex
Medical consultation and prescription required
Costs as low as $0 with most insurance, $44.99 without insurance

Generic Plan B

Most effective when used within 3 days, but can be taken up to 5 says after unprotected sex (but may be less effective)
Available over-the-counter. No medical consultation required.
Costs as low as $0 with most insurance, $48.99 without insurance

Accepted Answer

Yes! As of now, EC is legal in all 50 states. That said, it is more difficult in some states to access it than others. Pharmacists in six (!) states are explicitly allowed to refuse to dispense EC based on their personal religious and moral beliefs. And while some EC is available over the counter—aka without a prescription—it’s located behind the pharmacy counter. If you’re a The Pill Club member, you can easily add EC in your dashboard.

Accepted Answer

EC is more effective the sooner you take it after unprotected sex. For this reason, we recommend having EC on hand so you can take it immediately if and when you need it. By proactively keeping EC on hand, you’ll never find yourself in an emergency situation after unprotected sex. Most brands of EC have ~4 year shelf-life, but it’s important to check the expiration date on every box you keep on-hand.

Accepted Answer

If you take EC while pregnant, it will not harm the fetus. If you’re unsure about whether you’re pregnant, or know that you’re pregnant and want to understand your options, we’ve created a resource toolkit just for you.

Accepted Answer

While there isn’t a weight limit per say, EC may be less effective if you’re overweight. That said, regardless of your weight, it’s always a good idea to take EC after unprotected sex, or failed protection during sex (missed pill, or condom breaks), to miniize the chances of becoming pregnant.

Accepted Answer

EC is legal in all 50 states, but it’s more difficult in some states to access it than others. Pharmacists in six (!) states are explicitly allowed to refuse to dispense EC based on their personal religious and moral beliefs. And while some EC is available over the counter—aka without a prescription—it’s located behind the pharmacy counter. If you’re a The Pill Club member, you can easily add EC in your dashboard.

Accepted Answer

While it's theoretically available at pharmacies, not all stock EC. If you’re a The Pill Club member, you can easily add EC in your dashboard.

Accepted Answer

It's simple to sign up! First, we'll ask you to answer some questions about your skin, such as your goals, history, and skin type. Then, you'll upload a few photos of your face make-up free—you'll have the option of either sharing photos from your or taking new photos during sign-up. Our online dermatology care team will carefully review your skin profile and prescribe the perfect treatment plan for you, if medically eligible. Then, we ship your specialized skincare routine straight to your door, with free delivery and fun goodies every time!

Accepted Answer

Our acne treatment contains one of the following prescription grade ingredients that is selected by your dermatology care team to treat your specific skin condition(s), based on your skin profile:

Clindamycin (Also known by the brand name Cleocin (trademark symbol): Antibiotic that stops acne-causing bacteria, treats existing acne, and prevents new acne from forming. Also helps decrease inflammation and redness.

Tretinoin (Also known by the brand name Retin-A (trademark symbol): FDA approved vitamin A derivative that treats all types of acne and regenerates skin faster by bringing new skin cells up to the surface.

Accepted Answer

Tretinoin is a vitamin A derivative (retinoid) commonly used to treat certain skin conditions, including acne. Clinical studies of prescription-grade Tretinoin show up to 20x greater effectiveness than the over-the-counter retinol products you can purchase at drugstores. Topical prescription tretinoin increases the rate of skin cell turnover, which can help to clear acne and reduce fine lines associated with aging as well as fade dark spots. Side effects may include redness and peeling; however, not everyone experiences side effects, and if you do, we'll help you manage them. Side effects commonly resolve over time.

Clindamycin is a topical antibiotic gel that treats a wide range of bacterial infections, including acne-causing bacteria. It is commonly prescribed as a topical acne treatment. Side effects may include redness, dryness, stinging, irritation or oiliness, and peeling; however, not everyone experiences side effects, and if you do, we'll help you manage them. Side effects commonly resolve over time.

Accepted Answer

No, the topical prescription acne treatments we offer do not decrease the effectiveness of birth control.

Accepted Answer

You may be familiar with over-the-counter products such as pimple patches and spot treatments for individual pimples, spots, or mild acne outbreaks. Prescription acne medication you get from a medical provider—like us— is more powerful because it's made with higher concentrations of active ingredients compared to what you might purchase over the counter / at the drugstore. Prescription acne treatments like Tretinoin are 20x more effective than drugstore options.

Accepted Answer

Our dermatology care team carefully designed three skincare essentials to complement your prescription treatment and complete your skincare routine. We offer a Hyaluronic Acid Cleanser, Vitamin C Serum, and Vitamin C Moisturizer.

Cleanser is crucial because it's important to remove as much dirt and oil as possible in order to apply your prescription treatment on clean skin. The serum helps lock your prescription treatment in and delivers a concentrated dose of Vitamin C deep into your pores. Lastly, moisturizer hydrates skin and helps counteract any possible drying effects from the prescription treatment.

Our highest priority is your health and safety, which is why all of our nonprescription products are 100% natural, vegan, paraben-free, sulfate-free, petroleum-free, formaldehyde-free, cruelty-free, non-GMO, gluten free, and fragrance-free.

Accepted Answer

We prescribe the acne treatment to accomplish one or a combination of the following skin goals:

Accepted Answer

Everyone has a different skincare journey. Some see results in a few weeks, and others after a few months. Results depend on your skin type, the severity of your acne symptoms, and the ingredients in your acne treatment. We recommend you to stick with it because this acne treatment is all about consistency. Some people may experience slight worsening at first before improvement.

If you're not seeing progress you'd like, your dermatology care team is just a text away. Reach out anytime by texting 44872 if you have questions about your treatment or if you'd like to change the ingredients or strength.

Accepted Answer

Not at this time. We focus on powerful topical prescription creams and gels like Tretinoin and Clindamycin. These treatments are up to 20x more effective than other options for facial acne. Our dermatology care team will carefully review your skin profile to see if you are a good fit. We're always working hard to keep expanding our service. Stay tuned for updates!

Accepted Answer

Please follow the instructions on your prescription medication label. If you have any questions, our pharmacy team is always available. Just text 44872.

Accepted Answer

When you start any acne treatment regimen, you may notice your skin experiencing some redness and peeling. It can sometimes give you an itching and stinging sensation. If you experience these side effects in the first few weeks, don't worry - it's an entirely normal response to starting the treatment.

If the dryness, peeling and redness is causing too much discomfort, you can also try applying your moisturizer first, waiting a few minutes for it to dry, and then applying your topical treatment to your face. If you'd like additional support managing any discomfort, please reach out to your dermatology care team by texting 44872.

Accepted Answer

During the first month after starting a new skincare regimen, some people experience what is known as a “purge,” when acne actually gets worse before getting better. This is a normal process and will resolve on its own with gentle skincare and continued use of the medications. It usually lasts between 4-6 weeks.

Please reach out to your dermatology care team for support throughout this process! We're just a text away at 44872.

Accepted Answer

Here are some tips for using your acne treatment:

Apply your acne treatment to your face once daily to clean, dry skin.
Apply a pea-sized amount of the medication to your whole face evenly and rub in gently.
Applying a moisturizer after the treatment may help restore skin barrier as well as minimize potential irritation.

Always follow the directions on your prescription tube. And if you ever have any questions, your dermatology care team is just a text away at 44872.

Accepted Answer

Your dermatology care team will review your current routine and give you tips for continuing your skincare journey. While using prescription acne treatment, we recommend incorporating a gentle cleanser, light moisturizer, and mineral-based SPF into your skincare routine if you haven't already.

If you'd like to get other skincare products through The Pill Club, we also offer the following all-natural products designed by our dermatology care team to pair perfectly with prescription treatment:

Hyaluronic Acid Cleanser: Gently washes away dirt and oil for a fresh-face feel. Hyaluronic acid hydrates deep into your pores and soothes acne-prone skin.

Vitamin C Serum: This potent Vitamin C serum sinks deep into your pores to brighten skin, reduce redness, and counteract sun damage.

Vitamin C Moisturizer: Infused with Vitamin C to both brighten and moisturize your complexion while reducing redness and counteracting sun damage.

You can purchase these essentials either when you first sign up or from your Dashboard. If you have any questions, please reach out to your dermatology care team by texting 44872.

Accepted Answer

If you're using insurance, then your treatment will refill either monthly or every three months, depending on your insurance plan. We'll text you with a head's up when a refill is being processed!

If you're paying with a credit card, without insurance, then your treatment will be sent either monthly or every three months—whichever one you selected during sign-up.

No matter whether you use insurance or cash, you can always delay your next refill by signing into your Dashboard.

Accepted Answer

Yes, you can always delay your next shipment! Just sign into your Dashboard and go to the subscriptions page. From there, click on the medication or product you would like to delay. Then, click the “change” button next to your refill date. From there, you can select a new date on the calendar.

Accepted Answer

Our prescription acne treatment is a highly effective form of treatment for those with facial acne. Our dermatology care team will carefully review your skin profile, history, and goals to determine if prescription treatment is the right fit for you.

If you ever have any questions about your progress, care, or current treatments, please text us at 44872.

Accepted Answer

Yes, we do! Our dermatology care team designed three skincare essentials to complement your prescription treatment and complete your skincare routine. We offer:

Hyaluronic Acid Cleanser: Gently washes away dirt and oil for a fresh-face feel. Hyaluronic acid hydrates deep into your pores and soothes acne-prone skin.

Vitamin C Serum: This potent Vitamin C serum sinks deep into your pores to brighten skin, reduce redness, and counteract sun damage.

Vitamin C Moisturizer: Infused with Vitamin C to both brighten and moisturize your complexion while reducing redness and counteracting sun damage.

These products are available to The Pill Club members only.

Accepted Answer

There are many different types of acne, both inflammatory and noninflammatory. Some examples include:

Blackheads
Whiteheads
Papules
Pustules
Nodules
Cysts

Our prescription treatments are highly effective against both inflammatory and noninflammatory acne. Your dermatology care team will carefully review your profile and photos to prescribe the right treatment(s) for you.

Accepted Answer

While there are many different causes of acne, the four main ones are:

Excess oil
Clogged hair follicles
Bacteria
Inflammation

Other factors like hormonal changes, diet, and stress can make symptoms of acne worse. We also offer birth control brands that have been FDA-approved to help with acne.

Accepted Answer

There are over-the-counter products such as pimple patches and spot treatments for individual pimples or outbreaks. However, treating acne overall takes time, consistency, and patience. Prescription treatments are highly effective at both treating current outbreaks and preventing future ones.

Once you see results with prescription acne treatment, it's important to continue using the treatment in order to maintain healthy, acne-free skin long term.

Accepted Answer

We recommend applying your products in the following order for optimal results:

Hyaluronic Acid Cleanser
Prescription Treatment
Vitamin C Serum
Vitamin C Moisturizer

Cleanser is a crucial first step because it's important to remove as much dirt and oil as possible in order to apply your prescription treatment on clean skin. Serum as a third step helps lock your prescription treatment in and delivers a concentrated dose of Vitamin C deep into your pores. Lastly, moisturizer is essential to hydrate skin and help counteract any possible drying effects from the prescription treatment.

Accepted Answer

Yes. You can find the expiration date for your topical prescription treatment on the packaging and on the prescription label.

The prescription your dermatology care provider writes for you is valid for one year. After that, a provider will need to write you a new prescription.

Accepted Answer

Some safer sex practices that should be used (in addition to hormonal birth control) to reduce chances of getting pregnant include barrier methods. Some common barrier methods include male (external) condoms, female (internal) condoms, and cervical caps. Please note that oral contraceptives and cervical caps help prevent pregnancy, whereas other barrier contraceptive methods help to prevent sexually transmitted diseases (STDs), sexually transmitted infections (STIs), and chances of getting pregnant.

Remember, the best time to talk about sex is BEFORE you start having it. Whether you plan to have oral, vaginal, or any type of intercourse, know it's a discussion worth having with your partner. This might be an awkward conversation, but don't worry, you should feel much better afterwards. We want you to be empowered to have open conversations and make informed decisions about your body and your health.

Accepted Answer

It's a good idea for you and your partner to discuss any sexual activity that makes either of you uncomfortable or is off limits, your relevant sexual history (including STDs or STIs), the method(s) of birth control and/or protection against STDs/STIs that you'll be using, and if you plan to have a monogamous relationship.

Accepted Answer

People can have an STD or STI and be unaware of it. This is why getting regularly tested is important for your health. Only barrier methods such as the female (internal) condom and the male (external) condom can help to prevent an STD or STI when used correctly and consistently. If you have any questions about this topic, let us know; we're here to help you out! Text us at 44872 or at (772) 217-4557.

Accepted Answer

The female (internal) condom, commonly known by its brand name FC2 Female Condom®, helps protect against pregnancy, STDs, and STIs when used correctly and consistently. It is hormone-free and latex-free. FC2 Female Condom® can be more comfortable and pleasurable for both partners when compared to the male condom. The female condom is an option for patients who are not using the vaginal ring. To request the FC2 Female Condom®, login to thepillclub.com and go to the Personal section on your Dashboard. Click the pencil icon and use the FC2 Female Condom® toggle button to submit your request. You can also text us at 44872 or at (772) 217-4557! Refer to the package insert for more information on the female condom and step-by-step instructions. Female condom orders will be mailed out as soon as possible if covered by insurance. You shouldn't use a female and male condom at the same time.

Accepted Answer

If you miss a pill or more than one pill, there are specific directions on how to make up for the missed dose(s), but it depends on what type of birth control pills you take. This information can be found on the package insert located inside your birth control package, but our medical providers are happy to help you. Please text or call us at 44872 or at (772) 217-4557 and we'll give you specific directions!

It's always a good idea to have emergency contraception on hand, especially in the event you miss a pill. You can add-on generic Plan B on your Dashboard.

Accepted Answer

Our nurse practitioners can prescribe birth control containing estrogen to you if it's been more than 6 weeks since you've given birth. If it's been less than 6 weeks, our nurse practitioners can prescribe the progestin-only pill (POP). You're more at risk of having a blood clot in the first 6 weeks after giving birth, so estrogen isn't safe until you've passed that mark. Just let us know and we'll find you the best option for breastfeeding mothers and non-breastfeeding mothers.

Accepted Answer

Yes! Shipping is 100% free for our subscription services, or you may stop by to pick up your package during our pharmacy's business hours. We cover shipping fees and we include complimentary gifts in your care package, when available. When your prescription is ready to be delivered, we'll text you the tracking link so you can track your care package.

Accepted Answer

We currently deliver to 50 states in the US + Washington, DC.

Accepted Answer

We deliver your prescription in discreet packaging so your business stays your business! Our discreet packaging also discourages medication theft. The shipping label says that the care package was sent by The Pill Club along with our office address.

Accepted Answer

It depends on your insurance, but most deliveries ship once a month or every 3 months. If you don't have insurance and pay for your prescription with cash, you can choose monthly, quarterly, or yearly shipments. Pro Tip: Save money by buying a quarterly or yearly supply.

Accepted Answer

You can view your next refill date in the Status section of your Dashboard in either thepillclub.com or the mobile app. Delivery typically takes 3-5 days.

Accepted Answer

You can always check the status of your shipment in the app or, when your next refill is ready for shipment, we'll text you a tracking link so you can easily track your shipment.

Accepted Answer

We use DHL for delivery. This means that DHL will carry your shipment to the hub nearest to you, and then your package will be transferred to USPS for the remainder of the shipping process. If you are receiving an Annovera prescription, your package will be delivered via UPS.

Accepted Answer

During the sign-up process, you should input your primary delivery address. Your name must be on the package, and the address must be in the same state where you live. If you're using an alternate address, this may cause issues with delivery if the mail service doesn't recognize your name at that address. In these instances, we're unable to provide a refund or replacement. If you'd like to send your package “in care of” someone at your delivery address, let our patient care team know by texting us at 44872 or at (772) 217-4557. You can also edit the delivery address at any time; just use your Dashboard.

Accepted Answer

Yes. Of note, if your prescription is covered by insurance, your delivery date depends on when your insurance allows us to process your next refill. We can reschedule your delivery for any date as long as your insurance approves it. If you are not paying with insurance, you can change your next delivery date to be whenever you like! Please be sure to let us know in advance if you need to postpone your delivery by visiting the subscriptions page on your Dashboard.

Accepted Answer

If you've already received your tracking link, we won't be able to reroute your package. If you wish to modify or cancel your order, you must notify us within 24 hours of receiving the reminder text message (SMS) that your refill is being prepared. You can make these changes by calling us at (772) 217-4557 or by replying to the reminder message at 44872. If you wish to cancel, this can also be done through your patient Dashboard. We encourage you to keep your address up-to-date on your Dashboard at thepillclub.com.

Accepted Answer

If you live in an apartment, ask the leasing department or front desk if they received the care package instead of you. We also suggest you check with your neighbors in case they received it by mistake. In addition, if you've moved recently, we encourage you to check your previous address for your care package, if possible! If you still can't find it, please reach out to a member of the patient care team by texting us at 44872, or at (772) 217-4557.

Accepted Answer

Please note that once you receive your tracking link, we won't be able to reroute your package. For next steps, please contact our patient care team by texting us at 44872 or calling us at (772) 217-4557, and we will work with you and your insurance, if applicable, to find a solution that meets your needs. You can update your delivery address at any time on your Dashboard by logging into your account at thepillclub.com.

Accepted Answer

Please note that once you receive your tracking link, we won't be able to reroute your package. For next steps, please contact our patient care team by texting us at 44872 or calling us at (772) 217-4557, and we will work with you and your insurance, if applicable, to find a solution that meets your needs. You can update your delivery address at any time on your Dashboard by logging into your account at thepillclub.com.

Accepted Answer

If you've used an alternate delivery address and the mail service does not recognize the recipient as addressed, we can deliver your package to an alternate trusted person of your choice, but your name must be on the package. For next steps, please contact our patient care team by texting us at 44872 or calling us at (772) 217-4557, and we will work with you and your insurance, if applicable, to find a solution that meets your needs. You can update your delivery address at any time on your Dashboard by logging into your account at thepillclub.com.

Accepted Answer

Please contact our patient care team by texting us at 44872 or calling us at (772) 217-4557 and we will work with you and your insurance, if applicable, for the best resolution to your needs.

Accepted Answer

We'll contact you via text message if your care package is returned to us! We recommend logging into your account at thepillclub.com and verifying that your delivery address is correct on your Dashboard. If your package seems to be lost or in transit back to us, please check that your delivery address is correct on your Dashboard and then text us at 44872 or call (772) 217-4557 so we can help you!

Accepted Answer

Life happens. If you lose your birth control pack or ring, please contact our patient care team by texting us at 44872 or calling us at (772) 217-4557 as soon as you can. We'll do our best to help.

Accepted Answer

You can update your account anytime in the app or on the website. Simply visit your Dashboard to update your shipping address, phone number, and insurance information.

Accepted Answer

You can update your phone number at any time through your Dashboard by logging into your account. Go to section “Account settings” and click on “Edit info” to update your phone number.

Accepted Answer

You can update your delivery address at any time through your Dashboard, which you can access by logging into your account at thepillclub.com/login.

Accepted Answer

You can update your insurance information at any time through your Dashboard by logging into your account at thepillclub.com/login. You can also take a picture of the front and back of your new insurance card, and text it to us at 44872 or at (772)217-4557.

Accepted Answer

Please contact our patient care team at least 2 weeks before your vacation with the dates you will be travelling and where you will be during that time. You can text or call us at 44872 or at (772)217-4557, and we'll do our best to accommodate you

Accepted Answer

If your prescription is covered by insurance, your delivery date depends on when your insurance allows us to process your next refill. We can reschedule your delivery for any date as long as your insurance approves it. Please be sure to let us know in advance if you need to postpone your delivery. If you're a cash patient, you can change your next delivery date to be whenever you like! Please text us at 44872 or at (772) 217-4557.

Accepted Answer

We hate breakups, but we totally understand! We can cancel your care package deliveries and your account if you text us at 44872 or at (772) 217-4557.

Accepted Answer

Absolutely. Text us at 44872 or at (772) 217-4557 at any time to restart your account.

Accepted Answer

We accept all major prescription insurance plans, including Medi-CAL and Family PACT. If you're part of a closed network health plan, such as Kaiser, you must continue to fill at the pharmacies within that network, or pay our low cash prices to receive services from The Pill Club. We accept Medicaid plans in select states. You can also use your FSA/HSA cards.
We have our patients covered no matter how they need to pay. From insurance, to credit card, to medicaid, we have a solution for you.

Accepted Answer

We're able to accept patients without insurance for an out-of-pocket cost. If you don't have health insurance or we're not contracted with your insurance plan, The Pill Club charges a $20 medical consultation fee, and we offer competitive pricing for birth control as low as $7 / month.

You can also access prescription skincare without insurance. For prescription acne treatment, you simply pay a medical consultation fee and the cost of the treatment. The consultation fee is $20. Treatment costs either $40 a month if you sign up for a monthly subscription, or $30 a month (that's 25% off!) if you sign up for a three month subscription.

Accepted Answer

Our patient care team is always available at 44872 or at (772) 217-4557 to provide a price quote for your medication so you can use our services! If your insurance is provided by your employer, contact a member of your employer's human resources department who is in charge of handling insurance benefits, or you can contact your insurance company directly.

Accepted Answer

The process varies state-by-state. Check out Power to Decide's guide to getting some privacy on your parents' health insurance.

Accepted Answer

Yes. In order to fill your prescription with us, you must personally request that your Planned Parenthood clinic send a new prescription to us by fax, phone, or e-prescribe. Our phone number is (772) 217-4557 and our fax is (888) 873-6994. Your clinic can e-prescribe to our pharmacies under “The Pill Club.”

Accepted Answer

Some insurance plans are contracted with specific mail order pharmacies, and will not allow us to fill for you unless you call them to “disenroll.” If this happens to you, you can contact your plan to continue with our service, or let a member of our team know at 44872 or at (772) 217-4557 so we can better assist you!

Accepted Answer

Not all insurance plans cover the cost of birth control, and some insurance plans only partially cover the cost of birth control. In that case, you may be required to pay a copay out of pocket to receive your prescription. This copay amount is dictated by your insurance company. In that case, we will always text you to confirm your copay before your prescription is shipped out.

Accepted Answer

The pricing we communicate to you may change if the manufacturer changes the cost. Birth control prices are entirely set by drug manufacturers and drug wholesalers. We work closely with our distributors to negotiate for lower prices whenever possible, so that we can offer affordable cash pricing options to offer you the most savings.

Accepted Answer

Thanks to our partnership with Stripe, we can accept major credit cards including Visa, MasterCard, American Express, JCB, Discover, Diners Club credit cards or debit cards, and select prepaid credit cards. You can also use your FSA/HSA cards. We do not accept checks or money orders.

Accepted Answer

Your payment method will be charged when your prescription is being filled. When the payment is complete, you'll receive an email confirmation with the receipt.

Accepted Answer

Yes. You can change your saved payment methods in your patient Dashboard by logging in at thepillclub.com/login.

Accepted Answer

Here are a few ways to troubleshoot: Confirm that your card's billing details match what you've entered into our system. If your card has expired, then your card issuer may have declined your payment. Issuers don't provide reasons for declining a card, so it's best to check with them directly before trying your card again. If none of these apply, please text or call us at 44872 or at (772) 217-4557.

Accepted Answer

Yes, we take your privacy very seriously. We're a licensed pharmacy, which requires that we meet all of the patient information security practices for healthcare provider organizations in the United States. You can read our privacy statement for more information.

Accepted Answer

We use industry-standard encryption; all of your information is stored in encrypted form on our servers according to strict federal standards, including HIPAA.

Accepted Answer

Yes. All transactions/payments are processed using industry-standard protection. Our payments and transactions are handled with Stripe, Inc.

FAQS

Common Questions

How do patients get birth control through The Pill Club?

What is auto refill?

How much does auto refill cost?

Why should I sign up for auto refill?

How do I opt in or out of auto refill?

Help! I didn’t realize I’m on auto refill and I want to turn it off!

I’m traveling or moving this summer. How do I make sure my refill automatically gets sent to the right address?

Can I get The Pill Club in my state?

Do I need insurance, or can I pay for birth control myself?

How often will I get my birth control delivered?

What is the packaging like? Will my shipment be confidential?

What do I do if I'm experiencing side effects?

About The Pill Club

What is The Pill Club?

I was a member before you became The Pill Club. What does this mean for me?

How does The Pill Club work?

Will my insurance still be accepted after your rebrand?

Will my membership change?

What makes The Pill Club so special?

Can I get The Pill Club in my state?

Do I need insurance, or can I pay for my prescription myself?

Is The Pill Club's packaging discreet?

What can I expect in my care package?

If I need a video call, how do I complete one?

Why would I need a video call?

What if I already have a birth control or skincare prescription from my doctor?

What if I need a birth control or skincare prescription?

Do you have an existing prescription?

Would you like The Pill Club to write you a new prescription?

Would you like your doctor to write you a new prescription and send it to The Pill Club?

What information does The Pill Club need from me?

I tried to sign up for The Pill Club but I was declined service. Why?

What's the turnaround time for a patient to get a response?

Birth Control

Why should I get evaluated for birth control online vs. in person?

What types of birth control does The Pill Club offer?

How do I find the best birth control option for me?

Does The Pill Club offer emergency contraception (EC)?

Do you accept insurance?

How old do I have to be to get birth control from The Pill Club?

How effective is the birth control that The Pill Club carries & prescribes?

What sexual health products do you offer?

Can I purchase sexual health products without a prescription?

Can I skip my period while on the pill?

What is the difference between generic and equivalent birth control options?

How can I change the kind of birth control I receive from The Pill Club?

Can I receive a prescription from The Pill Club if I don't already have one?

Does The Pill Club offer non-hormonal barrier methods?

How often will I get my birth control delivered?

How soon can I get on birth control after I've given birth?

How can I receive the emergency contraceptive (EC) in my shipment? Or can I add the emergency contraceptive later?

Can I still receive the emergency contraceptive if it isn't covered by my insurance?

Can I take the pill if I'm a smoker?

I've recently had a change in my health history. Will this impact my ability to continue my birth control prescription?

What do I do if I miss a pill?

What are placebo pills?

What do I do if I'm experiencing side effects?

What do I do if I vomit after taking my birth control?

How do I store my birth control?

Does prescription birth control expire?

How do I dispose of my expired or unused medications, including birth control?

What should I do if I have a medication allergy?

How will I know if the medication I'm taking will interfere with the effectiveness of my birth control?

Can I switch to and from the pill?

How are combined hormonal pills different from progestin-only pills?

What is a POP?

What is a triphasic birth control pack?

If I experience side effects from my medication, can I get a refund?

How often will I get my birth control refill?

Are birth control refills automated or do I have to order them?

Do I need to pick up a refill before my transfer?

What if my prescription has expired or there are no refills?

Where do I purchase sexual health products?

Can I purchase sexual health products on the app?

How often will sexual health products be shipped to me?

Can I purchase sexual health products if I used insurance to get my birth control prescription?

Why do you offer condoms if you also offer birth control?

Why do you offer emergency contraception and pregnancy tests if you also offer birth control?